Returns & Refunds

Return Window

We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and in the same condition as when you received them. Customized or personalized items may not be eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Log into your account and go to "My Orders"
2. Select the order containing the item you wish to return
3. Click "Return Item" and fill out the return form
4. Print the prepaid shipping label (if applicable)
5. Pack the item securely and ship it back

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days and automatically credited to your original payment method.

Return Shipping

For defective items or errors on our part, we will provide a prepaid shipping label. For all other returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size, color, or product, please return the original item following the steps above and place a new order for the desired item. This ensures faster processing.

Non-Returnable Items

The following items cannot be returned:

• Opened or used software
• Personal care items
• Gift cards
• Downloadable software products
• Items marked as "Final Sale" or "Non-Returnable"

Need Help?

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at admin@ihousegadgets.com or call +2348065819466. We're here to help!